jituwin
Privacy Policy
At jituwin, your privacy is treated with the same rigour we apply to platform security. This Privacy Policy explains exactly what personal data we collect from players across Bangladesh, why we collect it, how we store and protect it, and the rights you hold over your own information. We believe transparency is a fundamental part of responsible platform operation.
Information We Collect
jituwin collects personal data from players in Bangladesh through several channels: directly when you register and use the Platform, automatically as you interact with the website, and occasionally from third-party verification partners during our KYC process. We collect only the data that is necessary, proportionate, and relevant to operating a safe, compliant, and enjoyable gaming platform.
| Data Category | Specific Data Points | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, photograph (from ID documents) | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address (city/district level), postcode | Registration form, Account settings |
| Payment Data | bKash/Nagad/Rocket/Upay mobile wallet number, bank account details (if applicable), transaction reference IDs, deposit and withdrawal history | Deposit and withdrawal forms, payment processor APIs |
| Identity Verification Documents | National Identity Card (NID), passport, driving licence, proof-of-address documents, source-of-funds documentation | KYC document submission portal |
| Gameplay & Wagering Data | Game sessions, wager amounts, win/loss records, bonus usage, session duration, preferred game categories | Automatically recorded by Platform systems |
| Technical & Device Data | IP address, device type, browser type and version, operating system, screen resolution, time-zone setting (Bangladesh Standard Time UTC+6) | Automatically collected via cookies and server logs |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods activated, problem gambling referrals | Responsible Gaming tools within your Account |
We do not collect sensitive personal data beyond what is required for age and identity verification. We do not collect biometric data, health data, political opinions, religious beliefs, or criminal record information unless specifically required by an applicable anti-money-laundering obligation.
Legal Basis for Processing
jituwin processes your personal data on the following legal grounds. We rely on one or more of these bases for each processing activity, and we will tell you which basis applies to any specific processing upon request.
- Contractual Necessity: Processing your identity data, contact data, payment data, and gameplay data is necessary to deliver the services you have contracted for — namely, operating your jituwin Account, processing your BDT deposits and withdrawals, and providing access to casino games and cricket betting markets.
- Legal Obligation: Processing your KYC documents and transaction history is required to fulfil our obligations under applicable anti-money-laundering (AML) rules, age verification requirements, and financial crime prevention frameworks.
- Legitimate Interests: We process technical and device data, gameplay data, and communications data on the basis of our legitimate interests in maintaining platform security, preventing fraud, improving service quality, and monitoring for responsible gaming indicators — provided these interests are not overridden by your fundamental rights.
- Consent: Where we send you promotional communications or use non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by updating your Account communication preferences or by contacting support@jituwin.
How We Use Your Data
jituwin uses the personal data we collect strictly for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary uses of your personal data are as follows:
- Account Management: Creating, maintaining, and securing your jituwin Player Account, including processing login credentials, managing session authentication, and enabling Account recovery.
- Payment Processing: Facilitating BDT deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; processing withdrawal requests to your verified payment method; maintaining financial transaction records for audit purposes.
- Age & Identity Verification (KYC): Verifying that all players are aged 18 or above before enabling real-money wagering and withdrawal features, in accordance with responsible gaming obligations.
- Fraud Prevention & Security: Detecting and investigating suspicious Account activity, unauthorised login attempts, money laundering indicators, bonus abuse patterns, and multi-accounting behaviour.
- Responsible Gaming Compliance: Monitoring player gameplay patterns for early indicators of problem gambling; notifying players who approach self-set deposit limits; processing self-exclusion and cooling-off requests; maintaining records of responsible gaming interactions.
- Customer Support: Responding to your enquiries, complaints, and technical support requests submitted via email or live chat; maintaining support interaction records for quality assurance and dispute resolution.
- Service Improvement: Analysing aggregated and anonymised gameplay and usage data to improve the jituwin platform, add new features, and optimise the player experience for the Bangladesh market.
- Marketing Communications (with consent): Sending you information about promotions, bonuses, new game launches, and seasonal offers relevant to Bangladeshi players — such as Eid special bonuses or BPL cricket promotions — where you have opted in to receive such communications.
jituwin will never sell your personal data to third parties for their own marketing purposes. We do not share your data with data brokers, advertising networks, or any commercial entity that would use it independently of a jituwin service relationship.
Data Sharing & Third Parties
jituwin shares personal data with third parties only where strictly necessary for the operation of the Platform or where required by law. The categories of third parties with whom data may be shared are set out below. All third-party processors are bound by contractual data protection obligations consistent with the standards set out in this Policy.
jituwin does not transfer personal data to countries outside of the operational jurisdiction without ensuring that an adequate level of data protection is in place — either through contractual clauses, binding corporate rules, or equivalent safeguards. Players in Bangladesh can be assured that their data is handled with the same security standards regardless of where our infrastructure partners are located.
Data Retention
jituwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following retention periods apply:
- Account & Identity Data: Retained for the duration of your active jituwin Account plus a minimum of five (5) years following Account closure, to meet our AML record-keeping obligations.
- KYC Documents: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later, in line with financial crime prevention requirements.
- Payment & Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial audit and anti-money-laundering compliance.
- Gameplay & Session Data: Retained for three (3) years from the date of each session, for game integrity auditing and responsible gaming monitoring purposes.
- Customer Support Records: Retained for two (2) years from the date of each interaction, to support dispute resolution and quality assurance.
- Marketing Consent Records: Retained for the duration of your consent plus one (1) year following withdrawal of consent, to demonstrate compliance with consent obligations.
- Responsible Gaming Records: Self-exclusion and cooling-off records are retained for the duration of the exclusion period plus five (5) years, to prevent the re-opening of excluded accounts and to support responsible gaming audits.
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes.
Your Privacy Rights
As a player on jituwin, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently. The rights described below may be exercised at any time by contacting our support team at support@jituwin. We aim to respond to all verifiable data rights requests within 30 calendar days.
To exercise any of the rights above, please contact us in writing at support@jituwin with the subject line "Data Rights Request", clearly stating your registered email address and the specific right you wish to exercise. We will acknowledge receipt within 48 hours and provide a substantive response within 30 calendar days. In complex cases, we may extend this period by a further 30 days, and we will notify you if this extension is necessary.
Data Security
jituwin implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:
Despite the robust measures we have in place, no system can be guaranteed to be 100% secure against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jituwin will notify affected players without undue delay — and within 72 hours of becoming aware of the breach — providing details of the nature of the breach, the data affected, and the steps we are taking to mitigate it.
You also play an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your Account login credentials. jituwin will never ask you to share your password via email or live chat. If you suspect that your Account credentials have been compromised, please contact support@jituwin immediately so that we can take protective action on your Account.
Contact & Data Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or the way jituwin handles your personal data, we encourage you to contact us directly in the first instance. Our support team is available 24 hours a day, 7 days a week, and responds to all privacy-related enquiries in English.
You can reach the jituwin Data Protection team at: support@jituwin. Please use the subject line "Privacy Enquiry" or "Data Rights Request" so that your message is directed to the appropriate team member promptly.
jituwin will acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and will aim to provide a full substantive response within 30 calendar days. For complex data rights requests, we may extend this to 60 days, and we will inform you in writing if this extension is necessary.
This Privacy Policy was last reviewed on 1 January 2026 and applies to all players using jituwin from Bangladesh and any other jurisdiction in which the Platform is accessible. The English version of this Privacy Policy is the controlling version; any translation provided is for convenience only and the English text shall prevail in the event of any conflict.
Questions About Your Privacy on jituwin?
Our team is available 24/7 to address any data concerns. You can also review our Terms & Conditions, explore Responsible Gaming tools, or head straight into the casino lobby. For adults aged 18 and above only.